WHy 24 HOUR

For a Cleaner, Smoother, Faster Embroidery.

Low cost embroidery digitizing, done right & done fast! We guarantee it!

Our embroidery digitizers work around the clock to get your embroidery files in as quick as 4 hours. Many of our customers have sent artwork as late as 9:00 p.m. EST and received their digitized embroidery files by 5:00 a.m.

Most importantly we guarantee that our Super Fast, High Quality embroidery designs will run smoother and sew better, with fewer thread breaks, saving you time and money.

After all, inexpensive digitizing is nice, but if it adds sewing time to your machine, then you're actually paying more. The good news is that we also offer the best pricing per value in the industry.

ORDER FULFILLMENT PROCESS

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Embroidery and Vector Order Process

Order fulfillment is a multi-step process, you can track the progress of your order from your virtual account. If you have questions regarding the ordering process please contact us before submitting an order.

Step #1: Pending

Once an order has been placed successfully it is in a "Pending" state; at this time it is entered into a queue to be processed. You may cancel your order within 4 hours of placing your order from within your virtual account.

Unless you have credit terms, your credit card will be authorized for $50 for each order. We do this to ensure funds are available upon completion and because the number of stitches will not be known until the order is complete.

*Vector orders will be charged at the time of order based on the service type requested.

Step #2 Processing

Once one of our digitizers begins working on the order it is placed in a "Processing" state, at this point you may not cancel your order from within your virtual account.

Your art work will be converted and the digitizer will input the number of stitches used, this will be used to automatically compute the cost of the conversion for step #3.

Step #3 Completed

Once the art work has been digitized, the digitizer will upload the file and any accompanying pictures or run sheets and enter the actual stitch count and the charge stitch count if different. You will be billed on the "charge" stitch count. Upon submitting, you will receive an email notifying you of your finished order and the cost of the order. If you do not have credit terms and in the event that the cost is under $50 your card will automatically be charged for the exact cost of the order. If your balance is over $50, you will be prompted to re-enter your credit card (or select the card previously used on file) in order to access your finished files. Once logged in, you can access your finished orders from within your virtual account under "Digitizing Order History"

*Vector orders will be uploaded in similar manner, but your card will have already been charged at the time of placing an order. The finished order will be attached to the completed order email and you can also download the file from within your virtual account.

If you need to request an edit, you can request the edit from within your virtual account.

24HourDigitizing.com takes your privacy very seriously. This Privacy Policy describes exactly how 24HourDigitizing.com uses identifiable information regarding our customers, such as name, address, email address or credit card number ("Customer Information"). Primarily, we collect such information for the purpose of providing you with an outstanding experience on the 24HourDigitizing.com Service. Except as specifically described in this Privacy Policy, 24HourDigitizing.com does not sell, rent or share such Customer Information with third parties.

If you have questions or concerns regarding this statement, you should first contact our Customer Service department.

By using our Service, you consent to the collection and use of information in the manner described below. If we decide to change our privacy practice, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices.

In this Privacy Policy, you will find the answers to the following questions:

• What Customer Information does 24HourDigitizing.com collect?
• How does 24HourDigitizing.com use Customer Information?
• Does 24HourDigitizing.com share Customer Information?
• Does 24HourDigitizing.com use "IP Addresses" and cookies?
• How can you update or correct Customer Information?
• Other information about privacy

What Customer Information does 24HourDigitizing.com collect?

Customer Information is requested whenever you choose to use 24HourDigitizing.com services. For example:

When you complete a purchase from 24HourDigitizing.com, we will ask you to provide shipping and billing information so that we can fulfill your request.

How does 24HourDigitizing.com use Customer Information?

Our primary goal in collecting your Customer Information is to provide you with a personalized, relevant, user-friendly experience on the 24HourDigitizing.com site. Here are the ways we use Customer Information to enhance this experience:

Customer Communication: We use Customer Information to communicate with you and we consider this communication to be an integral part of the 24HourDigitizing.com service. We use your email and mailing address to inform you of site improvements, feature announcements, newsletters, 24HourDigitizing.com promotional offers.

Customer Satisfaction: We use Customer Information to make your 24HourDigitizing.com experience enjoyable. For example, because we know who you are after you log in, we can present you with previous order information in your password-protected virtual account. We also know where to email you to let you know your order is ready for pickup.

Does 24HourDigitizing.com share Customer Information?

24HourDigitizing.com does not share Customer Information with third party intermediaries (for example, credit card authorization companies, photo processing labs, merchandise distributors, vendors processing our outbound email communication, etc).

Other than as described in the previous paragraphs, 24HourDigitizing.com will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent.

Does 24HourDigitizing.com use "IP Addresses" and cookies?

24HourDigitizing.com uses IP Addresses and Cookies in limited ways, as follows:

IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our members. We do not intentionally link your IP address to your personally identifiable information.

24HourDigitizing.com Cookies: Contrary to popular belief, cookies do not extract private or personal information from your computer's memory. The job of a cookie is to record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer the first time you visit our Web site that enable our server to recognize or "remember" who you are next time you come back. 24HourDigitizing.com cookies are not tied to personally identifiable information. Currently, 24HourDigitizing.com intends to make only limited use of cookies for the purpose of delivering content and ads specific to your interests. For instance cookies may be used to retain your personal preferences, hold session information for a "shopping cart" or save your password so it doesn't have to be re-entered each time you log in.

What are the safeguards and security procedures in place to protect yourinformation from loss, misuse, or alteration?

Your Customer Information on our Service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it every 3 months. You may edit your 24HourDigitizing.com account information by using your 24HourDigitizing.com member name and password.

If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your 24HourDigitizing.com account and close your browser before getting up and moving away from the computer.

24HourDigitizing.com employs SSL - a specialized encryption and security technology -- to protect your Customer Information. We understand that this is especially important when there is an exchange of credit card, billing and password information. In addition, we limit access of Customer Information to only those employees who need it to carry out their jobs.

24HourDigitizing.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. You will only be asked for your member name and password when you initiate the contact and only if the member name and password are necessary to correct a service problem.

How can you update or correct Customer Information?

Customer Information that you provide during registration is available in your 24HourDigitizing.com online account. To edit your Customer Information, you must enter your login and password to access your account. You may edit your account information at any time.

You can also cancel your 24HourDigitizing.com membership by contacting 24HourDigitizing.com. If you request cancellation of your account, 24HourDigitizing.com may (but is not required to) remove any and all content or other personal information from the 24HourDigitizing.com site, and your orders may not be accessible to you even if you choose to rejoin or reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law.

Notification of Change: If we are going to use your personally identifiable information in a manner that is materially different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contacting 24HourDigitizing.com

If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us

Summary of 24HourDigitizing.com Terms & Conditions

Your personal information is protected. Your privacy is important to us and we take great care to protect it. Please see our Privacy Policy for details.

24HourDigitizing.com will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent.

A credit card is required to be eligible for our services. We ask you to provide a valid credit card number (including expiration date and billing information). We will not store your credit card information or use it in any way except as outlined in our ordering process.

We will communicate with you primarily through e-mail. By accepting these terms, you agree to receive periodic promotional and educational e-mails. To read the complete 24HourDigitizing.com Terms and Conditions, please see below.

24HourDigitizing.com Terms and Conditions

Welcome to 24HourDigitizing.com! 24HourDigitizing.com provides cost effective and professional digitizing. However, before you enter the 24HourDigitizing.com site (the "Site") or use any of the 24HourDigitizing.com services, it is important that you carefully review the Terms and Conditions set out below (the "Terms"). In addition, specific pages on the Site may set out additional terms and conditions, all of which are incorporated by reference into the Terms. Terms may be changed or updated at any time, but you can always find the most recent version here. In the case of inconsistencies between these Terms and information included in off-line materials, (e.g., promotional materials and mailers), these Terms will always control. We suggest that you periodically check this page to make sure you are up to date.

By entering and using the Site, you indicate that you accept the Terms and that you agree to be bound by and subject to them. Acceptance of the Terms creates a binding legal agreement between you and 24HourDigitizing.com that you will use the Service only in a manner that is consistent with the Terms. If you have questions about the Terms, please contact us at service@24HourDigitizing.com. Your use of the Site and its services (together, the "Service") is entirely conditioned on and subject to your compliance with the Terms. If you do not agree with the Terms, do not proceed to access the Site or use the Service.

Terms of Membership 24HourDigitizing.com

Membership (referred to as "Membership") is available to you if you are at least 13 years of age and you submit certain requested information to 24HourDigitizing.com, including (but not limited to) your name and correct email address. In addition, by becoming a Member, you agree to provide 24HourDigitizing.com with true, accurate, current and complete information about yourself when such information is requested by the Service (whether by questionnaires, surveys, registration forms or other informational requests).

Before you can place an order, we will ask you to provide a valid credit card number (including expiration date and billing address). This will allow us to efficiently facilitate the processing of your order.

See the section "Terms of Membership" for more information on maintaining an active 24HourDigitizing.com membership. Please refer to the section "Termination" for more terms affecting the storage of digital images.

Third Party Software As a convenience to our Members, we may make third-party software available through the Service. To use the third-party software, you must agree to the terms and conditions imposed by the third party provider and the agreement to use such software will be solely between you and the third party provider.

By downloading third party software, you acknowledge and agree that 24HourDigitizing.com does not guarantee that any software downloaded through the Service will be free of viruses, worms, or Trojan horses or other forms of corruptive code. 24HourDigitizing.com makes no representations or warranties concerning the performance, effectiveness or any other aspect of any third-party software downloaded through the Service. In no event shall 24HourDigitizing.com (including its officers, directors, employees, affiliates and agents) be liable for claims of any nature, whether direct or indirect, arising from or related to any third-party software downloaded through the Service.

Privacy Policy We respect your privacy and have taken specific steps to protect it. Please see our Privacy Policy.

Copyright Protection for Content on the Service

All the information, Content, image files, software and materials offered by our Service are protected by U.S. and international copyright laws and by other applicable laws. You understand that 24HourDigitizing.com is unable to provide you with permission to copy, display or distribute material for which you do not own the copyright, and we do not provide others with such rights to your Content (unless you give us permission to do so). You may not copy or distribute such material without the written consent of the copyright owner, and you are solely responsible for any copyright violations that you may incur as a result of your activities on the Service. 24HourDigitizing.com has the absolute right to terminate your membership or exclude you from the Site if you use our Service to violate the intellectual property rights of third parties.

Indemnity

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS SAC, LLC ("24HourDigitizing.com"), (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS AND ANY THIRD-PARTY INFORMATION PROVIDERS TO THE SERVICE) FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICES USING YOUR ACCOUNT.

Limitation of Liability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED UNDER LAW, 24HourDigitizing.com WILL HAVE NO OBLIGATION OR LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE) FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR LIABILITIES (INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF DATA, REVENUE OR PROFIT) ARISING WITH RESPECT TO YOUR USE OF THE SITE OR THE SERVICE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS FOREGOING LIMITATION APPLIES TO DAMAGES ARISING FROM (i) USE OR INABILITY TO USE THE SERVICE; (ii) COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS OR SERVICES PURCHASED THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS BY THIRD PARTIES; (iv) THIRD PARTY CONTENT MADE AVAILABLE TO YOU THROUGH THE SERVICE OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Termination

You agree and acknowledge that 24HourDigitizing.com, in its sole discretion, may terminate your Membership (or any part thereof) or use of the Service, and remove and discard any Content including, but not limited to, any and all information, communications, image files or any other content within the Service, at any time, without notice, for any reason, including but not limited to:

• Conduct violating these Terms or other policies or guidelines set forth by 24HourDigitizing.com elsewhere on the Site;
• Conduct that 24HourDigitizing.com believes is harmful to other 24HourDigitizing.com users, the business of 24HourDigitizing.com, or other third party information providers;
• Conduct that violates the letter or spirit of these Terms.

Further, you agree that 24HourDigitizing.com shall not be liable to you or any third-party for any termination of your access to the Service.

Choice of Law

You agree that 24HourDigitizing.com reserves the right to amend the Terms at any time, for any reason, and without notice, including the right to terminate the Service or any part of the Service. Any amendments or modifications made by 24HourDigitizing.com shall be prospective only.

Modification of Terms

The state and federal courts of Idaho shall be the exclusive forum and venue to resolve any and all disputes arising out of or relating to these Terms and Conditions. You consent to personal jurisdiction and venue by the state and federal courts of the State of Idaho.

Entire Agreement

These Terms constitute the entire agreement between you and 24HourDigitizing.com and govern your use of the Service, superseding any prior agreements between you and 24HourDigitizing.com. In the case of inconsistencies between these Terms and information included in off-line materials, (e.g., promotional materials and mailers), these Terms will always control. You may also be subject to additional Terms and Conditions that may apply when you use affiliate services, third-party content or third-party software.

The failure of 24HourDigitizing.com to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Reporting Violations

You can report abuse of these Terms to service@ 24HourDigitizing.com

WE'RE QUICK

We offer custom embroidery digitizing and vector artwork re-creation services! Our 30 full time digitizers are experts! We guarantee your machine will sew smoother and with less thread breaks after using 24HourDigitizing.com. After all, inexpensive digitizing is nice, but if it adds sewing time to your machine, then you’re actually paying more. Good digitizing will make your machine sew better! The good news is that we also offer competitive embroidery digitizing prices, membership plans & custom pricing. And all of this as fast as later today! Our quality is the best in the industry! Try us out and see for yourself! Sign up for a free Trial!

WE KNOW EMBROIDERY

We’ve been in the embroidery digitizing industry for years. We own embroidery equipment. We know the production challenges you face such as quick deadlines, thread breaks, “nest eggs” and bobbin and needle problems. Getting a quality embroidery file should be the least of your worries. We know the importance of getting embroidery designs back fast and having them run clean, with the right trims, color changes and with little down time. After all, by eliminating your digitizing challenges, you’re more efficient and more profitable. We offer multiple embroider formats from a wide variety of embroidery digitizing software.